Maturity Level Framework ITIL V3 Dalam Mengukur Kepuasan Mahasiswa terhadap Sistem Informasi Akademik. Journal of International Multidisciplinary Research, [S. l.], v. 1, n. 2, p. 783–788, 2023. DOI: 10.62504/7d71qc12. Disponível em: https://journal.banjaresepacific.com/index.php/jimr/article/view/118.. Acesso em: 26 jul. 2025.